Web Content Management for Complex Websites and Portals


An enterprise portal, also known as an enterprise information portal (EIP) or corporate portal, is a framework for integrating information, people and processes for individuals within an organization. Enterprise portals provide a single point of entry and access, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets. Portals typically combine a content management system, access to commonly used applications and tools, and links to related information sources.

Portals also contain a number of different features that enhance security and usability, including single sign-on, access control, data and application integration, content federation, enterprise search, customization and personalization. Single sign-on capabilities allow users to access other applications and databases with only one authentication. Data and application integration provides direct access to databases using components, portlets, and web parts. Access control specifies the types of content and services that users may see and edit. Content federation integrates content from other portals, typically through the use of WSRP or similar technologies. Enterprise search allows user to search the content from one or more enterprise-type sources from within the portal. Customization and personalization allow the users to edit and design their own portal user interface, prioritize content based on the attributes of the user and the metadata of the available content.

Business Value

Portals provide numerous sources of business value. Their primary purpose is to provide convenient, 24/7 access to information. This value can be increased when the portal supports customization and personalization for the user, as then the user can have information pushed to them, rather than having to search. When core business applications are integrated with the portal, companies can realize significant reductions in costs and process cycle times, and employees can have access to multiple applications at once enabling higher quality work. When combined with the tools of enterprise social media, the portal can become a meeting ground for information exchanges between groups in disparate locations.

Content intensive websites are powerful tools of communication with customers and external stakeholders. The value comes from the ease of information being shared, and so these websites need to be built with solid taxonomies, search functionality, and content management solutions. With the introduction of a large number of open source solutions, the cost of building content intensive and interactive websites has gone down considerably.

Iknow has deep experience with all aspects of managing an enterprise portal project, from initial requirements gathering, to creating user groups, to integration with other applications and databases, to roll out and adoption. The power of an enterprise portal is its integration with other systems and data sources; Iknow’s experience in the fields of taxonomy, ontology, and data cleansing allow us to ensure that the information given by these applications, including enterprise search, business intelligence, and business process management, are of the highest quality.

Iknow also has deep expertise in building external websites upon web content management systems. Iknow primarily works using Drupal to create and develop world-class websites. Iknow uses Drupal to integrate content intensive solutions such as customized search engines, external document management systems, and integrated with access to enterprise portals, as well as other internal databases.

Product Landscape

The web content management product landscape is complex and includes the following products. Iknow can help you evaluate and select the right software product to help you achieve your business objectives.

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Company Name Product Name Type
Acquia Acquia Experience Platform Commercial
Adobe Adobe Experience Manager Sites Commercial
Amazon Amazon Mechanical Turk Commercial
Amplience Amplience Dynamic Experience Platform Commercial
Atex DM Polopoly Commercial
Automattic WordPress Open Source
BloomReach BloomReach Experience Manager Open Source
Bridgeline Digital Bridgeline Content Manager Commercial
censhare censhare Digital Experience Platform Commercial
Contentful Contentful Commercial
CoreMedia CoreMedia Content Cloud Commercial
Coveo Coveo Website Search Commercial
Crafter Software Crafter CMS Enterprise Commercial
Crafter Software Crafter CMS Community Open Source
CrownPeak Digital Experience Management Commercial
DNN Software Evoq Content Commercial
Drupal Drupal Open Source
e-Spirit First Spirit Commercial
Enonic Enonic XP Commercial
EPiServer Episerver Digital Experience Cloud Commercial
eZ eZ Platform Enterprise Edition Commercial
GX Software XperienCentral Commercial
Hannon Hill Cascade CMS Commercial
Hyland Jadu Content Portal Commercial
IBM IBM Watson Content Hub Commercial
IBM IBM WebSphere Portal Commercial
IBM IBM Web Content Manager Commercial
Ingeniux Ingeniux CMS Commercial
Kentico Software Kentico CMS Commercial
Liferay Digital Experience Platform Commercial
Magnolia Magnolia CMS Open Source
Microsoft SharePoint Commercial
MODX MODX Revolution Commercial
Naseej eLearning Solutions Commercial
Open Source Matters Joomla! Open Source
OpenCms OpenCms Open Source
OpenText OpenText Web Content Management Commercial
OpenText OpenText TeamSite Commercial
Oracle WebCenter Portal Commercial
Oxcyon Oxcyon Centralpoint Commercial
Percussion Percussion CM1 Cloud Commercial
Plone Plone Open Source
Progress Sitefinity Commercial
Red Hat JBoss Enterprise Application Platform Open Source
SAP SAP NetWeaver Commercial
SDL SDL Tridion Sites Commercial
Sitecore Experience Platform Commercial
Solodev Solodev CMS Commercial
Squiz SquizMatrix Commercial
TYPO3 TYPO3 Enterprise CMS Commercial
Umbraco Umbraco CMS Commercial
Upland Software Clickability Commercial