Business Process Management and Workflow Automation


Business process management (BPM) deals with the automation, coordination and control of business processes through software. Alternative terms for BPM include business process automation (BPA) and workflow management. BPM and workflow automation systems coordinate business and knowledge processes according to a process model. Many commercial BPM and workflow software tools are quite sophisticated and can handle complicated business logic, resource availability, queues, and load balancing.

Business Value

Business value from business process management comes from numerous sources. Workflow automation shortens business process cycle times and improves quality levels, resulting in higher levels of customer and stakeholder satisfaction. Standardized electronic forms are less costly than paper-based forms and automated input checking and verification lower the amount of errors and rework. Internal processing costs are also reduced because of strict adherence to the business rules.

Iknow has deep expertise in managing all phases of business process management and workflow automation projects, from initial requirements gathering through system deployment. We have worked on projects of various sizes and scopes, including business process and knowledge process mapping, design, and reengineering; Total Quality Management, Six Sigma, Lean Manufacturing, and other quality-related improvement initiatives; performance measurement, including metrics definition and the creation of balanced scorecards; software requirements definition and package selection; and system customization and implementation.

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Company Name Product Name Type
Alfresco Alfresco Process Services Commercial
Alfresco Alfresco Digital Business Platform Commercial
Appian Business Process Management Suite - BPMS Commercial
AXON Ivy intelligent BPMS (iBPMS) Commercial
Bizagi Business Process Modeling Software (BPM) Commercial
Brandworkz Brandworkz Commercial
Canto Cumulus Commercial
DocuWare DocuWare Platform Commercial
Dow Jones Factiva
DST Systems Intelligent Business Process and Case Management Commercial
Everteam Process and Workflow automation Commercial
Fabasoft Fabasoft Cloud Commercial
Hyland OnBase Commercial
Hyland Perceptive Process Commercial
IBM IBM Robotic Process Automation with Automation Anywhere Commercial
IBM IBM Business Process Manager on Cloud Commercial
IBM IBM Business Automation Workflow Commercial
IBM IBM Business Process Manager Commercial
K2 BPMS Commercial
Kofax Kofax Kapow Commercial
Laserfiche Laserfiche Business Process Automation Commercial
Newgen Software OMNIFLOW iBPS Business Process Management Suite Commercial
Nintex Workflow Management and Automation Commercial
Northplains Digital Asset Management DAM solutions Commercial
Objective Objective Perform Commercial
Objective Objective ECM Commercial
OpenText BPM in the Cloud with AppWorks Commercial
OpenText OpentText Enterprise Content Management (ECM) Software Commercial
OpenText OpenText AppWorks Platform Commercial
OpenText OpenText eDOCS Commercial
OpenText OpenText Documentum xCP Commercial
Oracle Oracle Business Process Management Commercial
Pegasystems BPM Suite Commercial
Prosperoware Umbria Commercial
Prosperoware Milan Commercial
SER Group Doxis4 iECM Suite Commercial
ServiceNow Now Platform Commercial
Software AG Business Process Management (BPM) Commercial
SpringCM SpringCM Workflow Automation Commercial
TIBCO Software TIBCO ActiveMatrix® BPM Commercial
Upland Software FileBound Commercial
Upland Software AccuRoute Commercial
Vanguard Systems Vanguard ECM Commercial
Xerox DocuShare Flex Commercial
Xerox DocuShare Commercial