Web Content Management for Complex Websites and Portals

An enterprise portal, also known as an enterprise information portal (EIP) or corporate portal, is a framework for integrating information, people and processes for individuals within an organization. Enterprise portals provide a single point of entry and access, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets. Portals typically combine a content management system, access to commonly used applications and tools, and links to related information sources.

Business Value

Portals provide numerous sources of business value. Their primary purpose is to provide convenient, 24/7 access to information. This value can be increased when the portal supports customization and personalization for the user, as then the user can have information pushed to them, rather than having to search. When core business applications are integrated with the portal, companies can realize significant reductions in costs and process cycle times, and employees can have access to multiple applications at once enabling higher quality work. When combined with the tools of enterprise social media, the portal can become a meeting ground for information exchanges between groups in disparate locations.

Content intensive websites are powerful tools of communication with customers and external stakeholders. The value comes from the ease of information being shared, and so these websites need to be built with solid taxonomies, search functionality, and content management solutions. With the introduction of a large number of open source solutions, the cost of building content intensive and interactive websites has gone down considerably.

Iknow has deep experience with all aspects of managing an enterprise portal project, from initial requirements gathering, to creating user groups, to integration with other applications and databases, to roll out and adoption. The power of an enterprise portal is its integration with other systems and data sources; Iknow’s experience in the fields of taxonomy, ontology, and data cleansing allow us to ensure that the information given by these applications, including enterprise search, business intelligence, and business process management, are of the highest quality.

Iknow also has deep expertise in building external websites upon web content management systems. Iknow primarily works using Drupal to create and develop world-class websites. Iknow uses Drupal to integrate content intensive solutions such as customized search engines, external document management systems, and integrated with access to enterprise portals, as well as other internal databases.

Product Landscape

The web content management product landscape is complex and includes the following products. Iknow can help you evaluate and select the right software product to help you achieve your business objectives.

Social Media Monitoring and Analysis

Social media monitoring is the systematic observation and analysis of social media contributions and dialogues in public discussion forums, blogs, micro-blogs and social networks. It provides its customers with a quick overview or insight into topics and opinions in the social web. In contrast to single social media analyses and/or those that are conducted at regular intervals, social media monitoring is carried out continuously. Social media monitoring involves text analysis, web searches, sentiment analysis and content management.

Business Value

The business value of social media monitoring is found in understanding consumer desire, and response to a certain product or an entire enterprise. There has been an explosion in the number of social media monitoring technologies, and the ability to get value from those comes from the ability to understand the outputs of the program. When social media monitoring is done well, the software allows companies to be more responsive to customer complaints, and solve their problems in a much shorter time period. Social media monitoring can be integrated into customer communications management to allow employees to trigger the creation of documents or surveys based on consumer response.

Iknow has deep expertise in all aspects of social media monitoring from initial requirements gathering, to design and development of dashboards, to system deployment and customization. Iknow's experience in sentiment analysis and data visualization enhances our projects in social media monitoring. Iknow has the ability to handle social media monitoring projects of any size, and has managed project that have dealt with thousands of comments and data points daily.

Text Mining/Text Analysis

Text analysis and text mining software automatically “read” huge amounts of text in unstructured electronic documents, databases, and repositories. The software extracts relevant information specific to a user’s query or requirements and provides the results in any number of database or visual formats. Text mining software offers a wide variety of text analysis capabilities, including compiling, filtering, reasoning, data extraction, automatic database population, and automatic summarization and metadata creation.

Business Value

Business value from text mining and text analysis arises from the software’s ability to navigate large unstructured information sources quickly and accurately. The software can automatically index new data as it comes into the system. Application areas include news, search, market research, competitive intelligence, and many types of due diligence. Business processes are quicker when data can be easily found, thus lowering the cost of innovation and change.

Iknow has deep expertise in all aspects of text mining from initial requirements gathering, to designing connectors to gather data, to integrating the software into search, to system customization and deployment. Iknow has experience in text mining projects of all sizes, from designing processes to choose the correct sentiment analysis system, to using text mining to enhance the enterprise search for large companies.

Product Landscape

The text mining/text analysis product landscape is complex and includes the following products. Iknow can help you evaluate and select the right software product to help you achieve your business objectives.

Statistical Analysis

Probability is the analysis of random phenomena, mathematical abstractions of nondeterministic events or measured quantities that may either be single occurrences or evolve over time in an apparently random fashion. If an individual tosses a coin or rolls a die many times, the sequence of these random events will exhibit a certain pattern. The business application of probability theory is to combat levels of uncertainty, because it allows for a larger breadth of data, and points to reasonable outcomes that may happen based on that data.

Business Value

Probability analysis is a powerful tool in risk management, because it begins to show what might happen as one works through the possibilities when considering change. Probability analysis is useful for any decision making process, and can increase buy-in when used to justify big or small changes. The system can also be used to eliminate wasted time and energy in a system by speeding decision making, and ensuring that all decisions are made on the basis of sound data.

Iknow has deep expertise in managing all aspects of probabilistic analysis and statistics projects from initial requirements gathering, to creating workable hypotheses, to collecting data from departments, to training individuals on systems, to customization and deployment of software. These projects are best integrated with models and simulations, business intelligence, business process management, and risk management. Typical probability analysis projects involve changes to distribution systems, and decisions upon investments in different departments or businesses.

Decision Support Systems

A decision support system (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance - i.e. Unstructured and Semi-Structured decision problems. Decision support systems can be either fully computerized, human-powered or a combination of both.

Business Value

There are possibilities and examples of building a DSS in any knowledge domain. For example, DSS is extensively used in business and management. Executive dashboards and other business performance software allow faster decision making, identification of negative trends, and better allocation of business resources. Through a DSS, all the information from any organization is represented in the form of charts, graphs in a summarized way, which helps the management to take strategic decisions. For example, one of the DSS applications is the management and development of complex anti-terrorism systems.

Product Landscape

The decision support systems product landscape is complex and includes the following products. Iknow can help you evaluate and select the right software product to help you achieve your business objectives.

Data Extraction

Data extraction is the act or process of retrieving data out of (usually unstructured or poorly structured) data sources for further data processing or data storage. The import into the intermediate extracting system is thus usually followed by data transformation and possibly the addition of metadata prior to export to another stage in the data workflow.

Business Value

Data extraction typically takes one of three approaches: (1) Using text pattern matching such as regular expressions to identify small or large-scale structure; (2) Using a table-based approach to identify common sections within a limited domain e.g. in emailed resumes, identifying skills, previous work experience, qualifications etc. using a standard set of commonly used headings; or (3) Using text analytics to attempt to understand the text and link it to other information.

Enterprise Social Networking and Community Management

As social media has been adopted by the general public, it has also been adopted by enterprises for internal use. In this context, social media creates a community of information sharing and allows for collaboration across the organization. Enterprise social media can involve wikis, tags, and links grouping users and content. For example, a group of software engineers in a company can tag an important research report, looked at by a vice president, and a conversation begins around the article. The major goal of Enterprise social media is to provide rapid and agile collaboration.

Business Value

The value of enterprise social media comes from the speed of ideas being shared. Innovation and creative problem solving come from open exchanges between people, and enterprise social media creates networks in which an enterprise can help employees to focus on these tasks as goals and part of company culture. Enterprise social media can also be used to disperse knowledge throughout a company and speed the transfer and adoption of best practices or new protocol.

Iknow has deep experience in managing social technology projects from gathering initial requirements, to creation of authoring tools, to design of interactive web content, to connection with various social networking sites, to design of user interface, to ensuring a smooth rollout and a to customization and deployment of software. Social technology software can be combined with tools such as enterprise content management, customer relations management, social media monitoring, and enterprise capture.

Iknow has completed a number of projects in both public and enterprise social media, from helping an organization roll out a new social networking strategy for understanding problems with their products, to using wikis in a company to gather requirements for creating taxonomy, and continuing the discussion as it was being built.

eLearning and Learning Management Systems

Electronic learning (eLearning) comprises all forms of electronically supported learning and teaching, and references both in-classroom and out-of-classroom educational experiences via technology. Abbreviations like CBT (Computer-Based Training), IBT (Internet-Based Training) or WBT (Web-Based Training) have been used as synonyms to eLearning. Course content can be delivered over the Internet, corporate intranet/extranet, TV, CD/DVD, audio and video tape, and in interactive kiosks.

Business Value

Investments in eLearning have historically been justified through cost savings. Distance learning can save large companies millions of dollars each year through the more efficient and cost effective delivery of training programs. Companies save money on travel and on the reuse of digital training assets; employee productivity is also increased due to the elimination of travel time. eLearning provides equity of access to information, especially when employees may be dispersed around the world. Many companies make training materials available in a centralized, online repository so that they can be accessed quickly, and whenever necessary.

Iknow has deep expertise in all aspects of eLearning projects from initial requirements gathering, to development of content vision, to design of monitoring dashboards, to system deployment and customization. In an enterprise context, eLearning can be combined with document management and digital asset management to allow for materials used in eLearning to be shared throughout the company. We have experience in projects of all sizes, from small companies changing organizational culture, to large enterprises training individuals across the world.

Records Management and Archiving

Records management is the field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records. A record is the information produced or received in the initiation, conduct or completion of an institutional or individual activity and that comprises content, context and structure sufficient to provide evidence of the activity.

Business Value

Business value from records management stems primarily from compliance and data privacy. Records management is receiving increased interest among corporations due to new compliance regulations and statutes. While government, legal, and healthcare entities have had a strong historical records management discipline, general business record-keeping has been poorly standardized and implemented. In addition, corporate scandals have renewed interest in corporate records compliance, retention period requirements, litigation preparedness, and related issues. Lastly, one significant internal issue is raising the visibility of records management within corporations. Records management is often seen as an unnecessary or low priority administrative task that can be performed at the lowest levels within an organization. Education and change management activities are needed to raise awareness and change corporate culture with respect to the importance of records management.

Iknow has deep expertise in all aspects of records management from initial requirements gathering, to designing the processes involved in each of the steps in preservation, to system customization and deployment. Iknow has experience in small and large projects, including building records management into customer communications management systems to improve sales and ROI.

Product Landscape

The records management product landscape is complex and includes the following products. Iknow can help you evaluate and select the right software product to help you achieve your business objectives.

Electronic Data Capture and Imaging

Electronic data capture and imaging is the use of image capture software to scan and convert paper documents into electronic documents for more efficient and cost effective storage, distribution, and use. Traditionally, scanning has been a centralized, back-office operation, i.e., all documents were typically captured at one location.

Business Value

Business value for enterprise capture comes from ease of access to important documents, and the creation of a data warehouse when combined with OCR, ICR, or IDR software. Iknow has experience creating processes for both capture and sharing. We understand the use of metadata to improve findability and design the taxonomy for once it is placed within a content management system. The value comes from the decrease in cost when any office can scan, share, and print information from any other office. Enterprise capture can also be utilized by government agencies to comply with regulations limiting the use of paper copies. Further uses for enterprise capture can come when combined with digital asset management.

Iknow also brings value to the enterprise capture and imaging process through the capture, by bringing the business and programming knowledge to design training sets and marked images to allow OCR, ICR, and IDR to read the document. Our consultants’ experience as business leaders makes us uniquely suited to understand and organizations needs when building an enterprise capture system.